Email Policy

1. Purpose

This Email Policy outlines the standards and guidelines governing all electronic mail communications sent by BonCor. We are committed to professional, secure, and compliant email practices in all our business communications.

2. Email Confidentiality

All emails sent from BonCor are confidential and intended solely for the addressee. Our emails contain the following confidentiality notice:

3. Marketing Communications

BonCor adheres to the following principles for marketing emails:

• Consent-Based: We only send marketing emails to individuals who have explicitly opted in to receive them
• Easy Opt-Out: Every marketing email contains a clear unsubscribe option
• Transparent Sender: All emails clearly identify BonCor as the sender
• Accurate Subject Lines: Subject lines accurately reflect the content of the email
• Contact Information: Our physical address and contact details are included in all marketing emails

4. Newsletter Subscriptions

When you subscribe to our newsletter:

• You will receive periodic updates about our services, industry insights, and relevant news
• Your email address will be stored securely and not shared with third parties for marketing purposes
• You can unsubscribe at any time by clicking the unsubscribe link in any newsletter or by contacting us directly
• We maintain records of consent for compliance purposes

5. Email Security

BonCor implements the following security measures for email communications:

• Encryption of sensitive information where appropriate
• Spam and malware filtering
• Regular security training for staff
• Secure email servers with appropriate access controls
• Monitoring for suspicious activity

6. Response Times

We strive to respond to all email inquiries within 2 business days. For urgent matters, we recommend contacting us by phone at +27 87 821 7838.

7. Prohibited Content

BonCor emails will never contain:

• Requests for passwords or sensitive financial information via email
• Unsolicited attachments from unknown sources
• Deceptive or misleading content
• Spam or chain mail content

8. Email Retention

Business-related emails are retained in accordance with our data retention policy and applicable legal requirements. Emails may be archived for compliance, legal, or business continuity purposes.

9. Unsubscribe Requests

To unsubscribe from our mailing list, you can:

• Click the "Unsubscribe" link at the bottom of any marketing email
• Send an email to info@boncor.co.za with "Unsubscribe" in the subject line
• Call us at +27 87 821 7838

We will process unsubscribe requests within 5 business days. Please note that even after unsubscribing from marketing emails, you may still receive transactional or service-related communications.

10. Contact Us

For questions about this Email Policy or to report concerns about our email practices: